Delivery & Returns

DELIVERY INFORMATION - ESSENTIAL READING

We typically post over 20,000 parcels a year from orders received via our Amazon, Ebay and this Website.  Fast, accurate and the ability to track a parcel is an absolute priority to us.  It is our responsibility to correctly deliver your order, and we take that responsibility seriously. 

Consumer Deliveries:

  • Royal Mail
    • Royal Mail 48 (standard delivery with a scan to show delivery)
    • Royal Mail Tracked 48 or 24 (six point tracking to delivery)
  • DPD
    • Next Day to all Mainland UK
    • Two Day service to Scottish Highlands; UK Islands; Northern Ireland
    • Saturday and Sunday Upgrade (Mainland UK only)

Click the appropriate link above to go to their respective tracking site.

Trade Customer

  • We use DHL and DPD on a next day service (2 days to remote areas).
  • Currently we only sell to UK and EU countries.

Order Times....When Do Items Leave Us?

If you place you order by 12 Noon GMT, we will guarantee to ship your item that same day.  Between 12pm and 5pm we will try and ship same day, but certainly the next working day. 

Returning or Exchanging an item

We will exchange or refund any unopened item.  If an item is opened (i.e. the bag seal is ripped open), we are unable to refund the item.

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